Refund Policy

Refund Policy - The Basics

At Recovery Dept., every item is custom-made, printed to order, and shipped directly from our manufacturing partners just for you. Because we do not keep inventory or a physical warehouse, all sales are final, and we cannot accept returns or exchanges for buyer's remorse or incorrect sizes.

Please be sure to consult our Size Guide on each product page before placing your order!

Damaged/ Defective Refund Policy

Your satisfaction is our top priority. If your order arrives damaged, has a manufacturing defect, or if you received the incorrect item/size due to a fulfillment error, we will gladly issue a free replacement or full refund.

How to claim a replacement:

Email us at recoverydept@gmail.com within 30 days of delivery.
Include your Order Number.
Attach a clear photo showing the issue or damage.

Note: There is no need to mail the damaged product back to us! Once your photo proof is approved, your replacement will be processed immediately.